Section 0 "The Most Frequently Asked Questions"

How to close a crashed program at the compute?
How to change a password to enter the system?
What should I do if a message "Your account has been locked" appears on the screen?
What to do if the computer is "locked" and nothing helps?
How to contact each other inside the computer network of AUCA?
Is it possible to give other users an access to my information on the server?
What is a "flash memory" and how to use it?
I cannot print a document, what should I do?

Section 1 "E-mail problems"

I forgot my login or password to my mailbox. What should I do?
My mailbox is not receiving e-mails. What happened?
I cannot delete e-mails from my mailbox. What should I do?
How to register to the mail server mail.auca.kg?
How to change a password to my mailbox?

Section 2 "Account problems"

I cannot enter the system. What should I do?
What should I do if a message "Your account has been locked" appears on the screen?
I forgot my password to enter the system. What should I do?
What to do if the system says TIME IS OVER upon entering an account? – for students
What to do if a message "Your account has been disabled" shows up on the screen?
How to change a password to enter the system?

Section 3 "Problems with profile settings and home directory"

I do not see the "Z" disk (Home e directory)
I do not see the "H" disk (Resources)
I do not see the content of the "Desktop"

Section 0 "The Most Frequently Asked Questions"

How to close a crashed program at the compute?

You can use a Task Manager program, which shows information about the current processes and applications on your computer, and lets you forcedly close the corresponding application. In order to start up this program it is necessary that you press a combination of keys “CTRL+Alt+Delete”. In the new window press the “Task Manager” key. In the window of the given program it is necessary that you choose an application that is necessary to be closed (left-click the name), then right-click and in the new mouse window choose End Task (End Process).

What to do if the computer is "locked" and nothing helps?

If you are a student:

Do not try to solve the problem independently. Contact the Technical Support and Help-Desk Service in room 207/2 and tell the problem. .

If you are an instructor or an employee:

Try to shut down and restart the operational system. If this operation is impossible (the system is “locked” even in such a way that it does not show the log off window – “CTRL+Alt+Delete” does not work) - try to press the turn on button of the operational system (located on the from panel of the systems block) and do not let it go until the monitor turns off. After this press this button again and the operational system will restart again. In case this problem appears again after a short time period or because of failure of the above-mentioned steps, contact the Technical Support and Help-Desk Service in room 297/2, int. telephone: 207.

How to contact each other inside the computer network of AUCA?

For these purposes use programs such as Trillian or Miranda (the analogues of ICQ). Some separate local programs in AUCA are not used. Make sure that it is forbidden for users to use a ‘Net send’ service.

Is it possible to give other users an access to my information on the server?

In order to keep your information safe and confidential, only you and the systems administrators of the computer network of AUCA have an access to your folder on the server. Changing the current settings of the account not only contradicts the rules of the University (see section “Policies, rules”), but also may cause a serious problem to the safety of you information.

What is a "flash memory" and how to use it?

USB flash memory is a very convenient and reliable information medium. In order to use a flash memory it is necessary that you insert a flash memory into a USB cutoff point (port), which is located on the front panel of the case. An additional disk that appeasr in the “My Computer” window after a short period of time is your “flash memory”. The information storage space of USB flash memory can be from 64MB to 1GB and more.

I cannot print a document, what should I do?

When you click the print button a new window will appear where you can choose a range of papers for print and number of copies. In the same window pay attention to which printer is installed (that is, which printer will print). It should not be «Acrobat Distiller» or any other unknown for you printer. If there is no other printer installed except for «Acrobat Distiller», you should log off, and then log on again and not close the printer settings window (with a black background color).

If even this time you do not see the necessary printer in the print window, contact the Technical Support and Help-Desk Service in room 207/2, tel.: 207.

Section 1 "E-mail problems"

I forgot my login or password to my mailbox. What should I do?

Contact the Technical Support and Help-Desk Service in room 207/2, int. tel.: 207.
We will specify your login on the mail server and in case of necessity can change the password.

However, when trying to enter your mailbox you see a message on the screen that either a login or a password is incorrect, first of all make sure that:

• You correctly write your login (for example, for the user Rusakova Nina you write rusakova_n in the login field, but not rusakova_n@mail.auca.kg or, say, rusekova_n).
  
• You attentively write your password (make sure Caps Lock is not turned on, additional keyboard for typing numbers is also off, if you use it).

In case of failure with the second or third effort, contact the Technical Support and Help-Desk Service.

My mailbox is not receiving e-mails. What happened?

Most likely your mailbox is full (20Mb). Try to do the following steps:

• Delete unnecessary e-mails
  
• Delete the e-mails in the trash

To check whether e-mails are either coming into your mailbox or not you can independently send e-mails to your e-mail account from another e-mail account.
If even after the taken steps e-mails are not reaching your mailbox and returning with an indication of a mistake, pay attention to the description of the mistake and contact the Technical Support and Help-Desk Service in room 207/2, tel.: 207.

I cannot delete e-mails from my mailbox. What should I do?

Most likely your mailbox quota is full (20Mb).
Try to do the following steps:
1. Find an e-mail in your mailbox that occupies a minimum disk space
2. Try to delete this e-mail
3. Next keep deleting e-mails one by one with the least size up until the mailbox is empty

In case of a difficulty with the above-mentioned points contact the Technical Support and Help-Desk Service in room 207/2, tel.: 207.

How to register to the mail server mail.auca.kg?

If you are an instructor or an employee of the University:

It is necessary that you personally come to room 207 (Technical Support and Help-Desk Service) in the second small building with a filled and signed by you form to open an e-mail account for you. You can take the form from the office manager or from here. After 16:00 p.m. of the next day you may come to room 207 and take a document, where your e-mail account will be indicated on the mail server of AUCA (mail.auca.kg), and a temporary password which you should change as soon as possible. The size of the mailbox is 20Mb.

If you are a student:

Contact the Technical Support and Help-Desk Service in room 207/2.
We will check the possible availability of your e-mail account.
-If an e-mail account has been registered with your name, you will be given a new password and a full name of your mailbox.
- In case this is not found, contact the room 206 regarding the issue of the organization of an e-mail account.

How to change a password to my mailbox?

In order to change a password it is necessary that you enter your mailbox, and press the “Password” button on the top of the screen. The following fields will appear on the screen: “Old Password” enter your old password, “New Password” and “Confirm New Password” enter your new password. Press the “Change Password” button. Make sure that your password complies with the following requirements: it must not be less than 5 symbols, one or more head letters.

All of the main sections regarding the management of a mailbox are presented in the following instructions. You can find it in the section “Instructions” on our website or click here.

Section 2 "Account problems"

I cannot enter the system. What should I do?

-Check whether the login name is correct
-Attentively type the password taking into account the upper and lower cases (pay attention to whether the CAPS LOCK is turned off or on, and whether the additional keyboard for typing numbers is also turned on or off)
In case of a failure with the second or the third attempts contact the Technical Support and Help-Desk Service in room 207/2, tel.: 207.

What should I do if a message "Your account has been locked" appears on the screen?

It may happen if a user has tried to enter the account three times with an incorrect password.
The concrete account was automatically blocked by the system.
Contact the Technical Support and Help-Desk Service in room 207/2, tel.: 207., we will unblock your account and in case of necessity change the password.

I forgot my password to enter the system. What should I do?

Contact the Technical Support and Help-Desk Service in room 207/2, tel.: 207., and we will change your password to a temporary one, which is necessary to be changed as soon as possible in light of the safety of your information.

What to do if the system says TIME IS OVER upon entering an account? – for students

It means that your 1,5 hour-time is over for the day. If you are sure that not all of 1,5 hours could be used, contact the Technical Support and Help-Desk Service with a request to change your password. Most possibly somebody that knew your password could have used your account time for his own purposes.
We do not extend users’ time under any circumstances.

What to do if a message "Your account has been disabled" shows up on the screen?

Your account has been closed due to various reasons. It is necessary that you contact the Technical Support and Help-Desk Service in room 207/2, tel.: 207. We will clarify the situation.

How to change a password to enter the system?

In order to change a password "to enter the system", first enter your account. Then press the CTRL+Alt+Delete buttons, and in the new window click the "Change Password" button. In the field "Old Password" enter your old password, and your new password in the "New Password" and "Confirm Password" fields. Finally, click "OK".

Section 3 "Problems with profile settings and home directory":

1. I do not see the "Z" disk (Home e directory)
2. I do not see the "H" disk (Resources).
3. I do not see the content of the "Desktop"

Similar problems with profiles, resources and home directories could occur as a result of the malfunctioning of the server or the network.
First of all:
· Try to log off and log on again.
If the present actions failed, then:

1. In case the “Z” disk does not show up (Home directory)

2. In case the "H" disk does not show up (Resources)

Most likely a network disk AU.KG\FS\Resources is not installed on this personal computer. You can open it by hand. For this purpose, click “Start” button, then choose the “Run” command. In the new window type the following path \\AU.KG\FS\Resources and press “OK”.
If even after you restart the computer the network resources (disk “H” Resources) do not show up, contact the Technical Support and Help-Desk Service for help in room 207/2, tel.: 207, and we will install the given network disk on the indicated computer.

3. In case the content of the "Desktop" does not show up

Right-click in an empty place of the desktop and in the contextual menu click “Refresh”. After a short period of time the content of the desktop should show up. If no changes took place, contact the Technical Support and Help-Desk Service for help in room 207/2, tel.: 207